Company: MAR.SAL. S.R.L.
Address: Via Eldorado 2, 80132 Napoli (NA), Italy
Website: https://marsalbarware.com
1. Purpose
This Team & Service Policy defines the principles, standards, and practices that guide the conduct of our team and the delivery of services at MAR.SAL. S.R.L..
We are committed to excellence, collaboration, and providing high-quality products and services to all customers.
2. Team Principles
2.1 Values
All team members are expected to uphold the following core values:
- Integrity: Act honestly and transparently.
- Respect: Treat colleagues, customers, and partners with dignity.
- Excellence: Maintain high standards and pursue continuous improvement.
- Collaboration: Communicate openly and work towards shared goals.
- Responsibility: Take ownership of tasks and deliver results.
- Innovation: Encourage creative solutions and problem-solving.
2.2 Equal Opportunity
MAR.SAL. S.R.L. is committed to providing an inclusive workplace.
Discrimination based on gender, age, race, religion, nationality, disability, or personal characteristics is strictly prohibited.
Employment decisions are based on merit, qualifications, and performance.
2.3 Professional Conduct
Employees and partners must:
- Follow applicable laws, company regulations, and safety standards.
- Handle confidential information responsibly.
- Avoid conflicts of interest and unethical behavior.
- Represent the brand professionally in all interactions.
2.4 Health, Safety & Wellbeing
Employee wellbeing is a priority.
We maintain a safe work environment and promote work-life balance. Team members are expected to follow safety rules and report risks immediately.
2.5 Continuous Learning
MAR.SAL. S.R.L. encourages personal and professional growth through training, mentorship, and performance evaluations.
3. Service Standards
3.1 Scope
This policy covers all aspects of our service, including:
- Product sales and distribution
- Customer support
- Order fulfillment and logistics
- Warranty and maintenance
- B2B and retail operations
3.2 Service Commitments
We are committed to:
- Delivering high-quality products and services
- Responding promptly to customer inquiries
- Processing orders accurately and efficiently
- Ensuring timely and secure delivery
- Maintaining transparency and fairness in all transactions
3.3 Customer Support
Customers can reach support through official communication channels listed on marsalbarware.com.
We aim to provide professional assistance, resolve issues effectively, and incorporate feedback to improve our services.
3.4 Product Quality Assurance
All products undergo strict quality checks before shipment.
Issues with defective or damaged products are handled according to our service and warranty procedures.
3.5 Service Availability & Limitations
Our website and ordering systems are generally available 24/7, except for scheduled maintenance or unforeseen interruptions.
We are not liable for delays caused by external factors beyond our control, such as shipping carriers or customs processing.
3.6 Warranty Policy
MAR.SAL. S.R.L. products are warranted against manufacturing defects for a reasonable period.
Warranty does not cover:
- Normal wear and tear
- Misuse or damage caused by improper handling
- Unauthorized repairs or modifications
Proof of purchase is required to claim warranty service.
3.7 Customer Responsibilities
Customers are expected to:
- Provide accurate order information
- Inspect products upon delivery and report issues promptly
- Follow product care instructions
- Comply with applicable policies
4. Confidentiality & Data Protection
All information related to team operations and customer interactions is treated with strict confidentiality.
Customer data is handled in accordance with our Privacy Policy.
5. Policy Review
This Team & Service Policy is reviewed periodically to ensure alignment with company standards, operational practices, and legal requirements.
Updated versions will be reflected on marsalbarware.com with the latest Effective Date.