Company: MAR.SAL. S.R.L.
Address: Via Eldorado 2, 80132 Napoli (NA), Italy
Website: https://marsalbarware.com

1. Overview

This Shipping Policy explains how MAR.SAL. S.R.L. processes, ships, and delivers orders placed through marsalbarware.com.
We are committed to ensuring safe, timely, and reliable delivery of all products to our customers.

2. Order Processing

  • All orders are processed after payment confirmation.
  • Processing time is typically 1–3 business days, depending on product availability.
  • Orders are shipped only to the billing or shipping address provided at checkout.
  • Customers are responsible for providing accurate and complete shipping information.

3. Shipping Methods

We use trusted carriers to deliver products. Available shipping methods may include:

  • Standard Shipping
  • Express Shipping
  • International Shipping

The estimated delivery time depends on the destination and selected shipping method.

4. Shipping Costs

  • Shipping fees are calculated based on order weight, size, destination, and chosen shipping method.
  • Any customs duties, taxes, or import fees for international orders are the responsibility of the recipient.
  • Shipping costs are displayed at checkout before finalizing the order.

5. Delivery Timeframes

  • Domestic Shipping (Italy): Typically 2–5 business days.
  • EU Shipping: Typically 5–10 business days, depending on customs and local carriers.
  • International Shipping (Outside EU): Delivery time varies, typically 10–20 business days, subject to customs clearance.

Delivery times are estimates and may be affected by holidays, weather, or other external factors beyond our control.

6. Order Tracking

  • Once your order is shipped, a tracking number will be provided.
  • Customers can use the tracking number to monitor delivery status via the carrier’s website.
  • MAR.SAL. S.R.L. is not responsible for delays caused by third-party carriers once the shipment has left our facility.

7. Damaged or Lost Shipments

  • If your order arrives damaged, notify us immediately via the official contact channels listed on marsalbarware.com.
  • Provide photos showing the damage and packaging.
  • MAR.SAL. S.R.L. will assist in arranging a replacement or refund according to our Return & Refund Policy.
  • For lost shipments, tracking information will be verified. If confirmed lost, we will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

8. International Orders

  • International shipments may be subject to customs inspections, duties, or taxes imposed by the destination country.
  • Customers are responsible for any additional charges beyond the original purchase and shipping fees.
  • Delivery times may be extended due to customs processing.

9. Shipping Restrictions

  • Certain products may have shipping restrictions due to size, weight, or legal regulations.
  • MAR.SAL. S.R.L. reserves the right to cancel orders that cannot be shipped to the specified destination. In such cases, a full refund will be issued.

10. Contact Information

For any questions or concerns regarding shipping, customers can reach out through the official channels provided on marsalbarware.com.