Company: MAR.SAL. S.R.L.
Address: Via Eldorado 2, 80132 Napoli (NA), Italy
Website: https://marsalbarware.com

1. Overview

At MAR.SAL. S.R.L., we take great care to ensure that every product you receive meets our high standards of quality and craftsmanship.
If, however, you are not completely satisfied with your purchase, this policy outlines your rights and our procedures for returns, exchanges, and refunds.

2. Eligibility for Returns

To qualify for a return, please ensure that:

  • The item was purchased directly from marsalbarware.com.
  • The return request is submitted within 14 days from the date of delivery.
  • The product is unused, undamaged, and returned in its original packaging with all labels, tags, and accessories included.

Products that do not meet these criteria may not be eligible for return or refund.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products marked as “Final Sale” or “Non-Returnable”.
  • Items that have been used, washed, or damaged after delivery.
  • Customized or personalized products, including engraved or branded items.
  • Gift cards or promotional items.

4. Return Process

To initiate a return:

  1. Submit a return request through our official contact form or communication channel provided on marsalbarware.com.
  2. Include your order number, purchase date, and a brief explanation of the reason for return.
  3. Once approved, you will receive detailed return instructions, including the return shipping address.
  4. Return the item securely packaged, using a trackable shipping method.

Please note:

  • We do not accept returns without prior authorization.
  • Items returned without approval may be refused and sent back to the sender.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
  • We recommend using an insured and trackable shipping service.
  • Original shipping fees are non-refundable.

If we are at fault (e.g., damaged, defective, or wrong item), we will cover the cost of return shipping.

6. Exchanges

We currently offer exchanges only for the same product in a different size, style, or color, depending on stock availability.
If the replacement item is unavailable, you may opt for a refund instead.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Notify us immediately after delivery via our official contact method on marsalbarware.com.
  • Provide photos showing the product condition and packaging.
  • Once verified, we will arrange a replacement or issue a refund at no additional cost.

We reserve the right to inspect and verify the claim before processing a refund or replacement.

8. Refunds

Once your returned item is received and inspected, you will receive a notification regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days after approval.
  • The amount will be credited back to your original payment method (depending on your payment provider’s processing time).

Refunds are issued only for the product price. Shipping, customs, or handling charges are non-refundable.

9. Late or Missing Refunds

If you haven’t received your refund after the stated period:

  1. Check with your bank or credit card provider.
  2. Processing times may vary depending on your financial institution.
  3. If you’ve done all of this and still haven’t received your refund, please contact us using the methods available on marsalbarware.com.

10. Order Cancellations

Orders can be canceled before shipment only.
Once the order has been shipped, cancellation requests will be treated as standard returns (see Section 2).

11. International Returns

International customers are responsible for:

  • Return shipping charges
  • Customs duties, import taxes, or other fees related to returning goods to Italy

Please mark the parcel as “Returned Goods” to avoid additional customs charges.
We cannot be held responsible for items delayed or lost in transit.

12. Product Warranty

All MAR.SAL. S.R.L. products are subject to quality control before shipment.
If a manufacturing defect is discovered within a reasonable time after purchase, we will evaluate the claim and may offer repair, replacement, or refund depending on the situation.

13. Policy Updates

We may revise this Return & Refund Policy periodically to reflect changes in our business practices or legal requirements.
The updated version will always be posted on this page with a revised “Effective Date.”

14. Contact Information

If you have questions about this Return & Refund Policy, please contact us through the official contact details provided on marsalbarware.com.