Company: MAR.SAL. S.R.L.
Address: Via Eldorado 2, 80132 Napoli (NA), Italy
Website: https://marsalbarware.com
1. Orders & Payments
Q1: What payment methods do you accept?
We accept major credit and debit cards, as well as other secure online payment methods displayed at checkout. All payments must be completed before order processing begins.
Q2: Can I change or cancel my order after placing it?
Orders can only be modified or cancelled before they are shipped. Once the order is dispatched, no further changes can be made. Please contact us as soon as possible if you need assistance.
Q3: Is it safe to make payments on your website?
Yes. Our website uses encrypted and secure payment gateways to protect your personal and financial information.
2. Shipping & Delivery
Q4: How long does it take to receive my order?
Delivery time depends on your location and the shipping method selected.
- Domestic (Italy): 2–5 business days
- Within EU: 5–10 business days
- International: 10–20 business days
Q5: Do you offer international shipping?
Yes. We ship worldwide, but shipping costs and delivery times vary by region. Customs duties or import taxes are the responsibility of the customer.
Q6: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your delivery through the carrier’s website.
Q7: What should I do if my package is delayed or lost?
Please contact us through the official channels listed on our website. We will verify your tracking information and assist you in resolving the issue with the shipping carrier.
3. Returns & Refunds
Q8: What is your return policy?
We accept returns for eligible products within a specified period after delivery, provided they are unused, undamaged, and in original packaging. Please refer to our Return & Refund Policy for full details.
Q9: How do I request a return or refund?
To initiate a return, contact us through our official channels. Include your order number and reason for return. Once approved, you’ll receive instructions for returning your product.
Q10: How long does it take to receive a refund?
Refunds are processed after we receive and inspect the returned product. Depending on your payment method and bank, it may take several business days for the funds to appear in your account.
4. Products & Quality
Q11: Are your products authentic and high quality?
Yes. All MAR.SAL. S.R.L. products are genuine and undergo strict quality inspections before shipping.
Q12: Do your products come with a warranty?
Yes. We provide a warranty against manufacturing defects. Please review our Team & Service Policy for details on warranty coverage.
Q13: How should I care for my products?
Care instructions are provided with each product. Follow them carefully to maintain quality and longevity.
5. Customer Service
Q14: How can I contact your support team?
You can reach us through the official contact form or communication channels listed on marsalbarware.com. Our customer service team will respond promptly to assist you.
Q15: What are your customer service hours?
Our support team operates during standard business hours, Monday to Friday (excluding holidays). We aim to respond to all inquiries as quickly as possible.
Q16: Can I collaborate with your brand or become a distributor?
Yes. We welcome partnerships and distribution inquiries. Please reach out through the contact section on our website with your business details.